FAQ's

General

Are you open on the weekends?

Our showroom is open by appointment only on the weekends. Contact our sales department today to schedule your weekend appointment.

Sales department – Phone # XXX.XXX.XXXX Email: info@midwestcabinetbrokers.com

Sorry, we do not sell replacement parts. If you need assistance placing a new order please contact our sales department at XXX.XXX.XXXX or info@midwestcabinetbrokers.com

If you need to make a change to your order, please contact our sales department at XXX.XXX.XXXX or (insert email address) as soon as possible. While we cannot guarantee that we can change the order, we will do our best to assist. Orders that have been shipped, assembled, delivered, or installed are not eligible to be changed.

It is not advisable to handle your own shipping. We work with third party logistic companies to get competitive rates as shipping is expenses.

Absolutely. We will contact you once the order has been processed and schedule a pickup time. Usually in the next 1-3 business days.

We are required to collect sales tax in over 20 states in the US. If your state requires sales tax to be collected, you will see the sales tax as a line item on your receipt.

Yes, until further notice our showroom is currently by appointment only. Please contact our Sales Department to schedule your appointment at XXX.XXX.XXXX or (insert email).

While we do not ship sample cabinets, we do offer sample doors that are refundable once your order has been placed.

While we do not customer paint cabinets at our warehouse. For large orders (20+ kitchen sets) the cabinets can be painted to your specifications. If you are interested in purchasing a bulk order contact our Sales Department at XXX.XXX.XXXX or email at (insert email) to discuss custom orders.

Yes, we deliver locally. We are in Burnsville, MN and deliver throughout the MSP metro. Our delivery fee is $99.00/delivery.

While we do not install countertops, we have strong working relationships with quality and affordable countertop fabricators that we can refer you too. You would work with the fabricator directly, this is not something we make money on.

Design

How do I select right or left handed hinges?
  • You don’t have to! All of our single door cabinets come with universal doors that allow you to set the hinges to either side.
  • When we assemble cabinets for you, we will communicate with you to ensure that the cabinet doors are installed on the correct side. The placement of the hinge will also be recorded on your purchase order.

Nope! We do not sell any cabinets with particleboard! All of our cabinets are made with wood (fronts, doors, drawers, face frames) and plywood (side panels, back panel, and shelves). See our Product Features (LINK HERE) for more information on the construction and quality of our cabinets.

Absolutely. All of our cabinets are strong enough to hold granite and concrete countertops.

Yes, all of our cabinets have the same finish on the exterior and interior, with the exception of the drawers, which are made of oak and finished in a natural oak finish.

All of our cabinets ends are finished, but if you want to bring the sides flush with the face frame and create a more custom look, you will want to use end panels.

Assembly / Installation / Delivery

Do you deliver and what is your delivery fee?

Yes, we deliver locally. We are in Burnsville, MN and deliver throughout the MSP metro. Our delivery fee is $99.00/delivery.

Absolutely. We will contact you once the order has been processed and schedule a pickup time. Usually in the next 1-3 business days.

Yes, we offer installation services for our local, Twin Cities based cabinet customers. It usually takes us about one day to finish the installation of a standard sized kitchen. For a larger, project it may take more visits.

We charge a flat installation rate of $50.00 per cabinet.

The cabinets are not pre-assembled; however, we do assemble our cabinets for customers. Depending on the type and size of the cabinet, it can take up to 30 minutes to assemble once cabinet. An assembly fee of $25.00 per cabinet does apply.

We do not offer any electrical or plumbing services.

Shipping

Can I pick up my order for your main warehouse?

Absolutely. We will contact you once the order has been processed and schedule a pickup time. Usually in the next 1-3 business days.

It is not advisable to handle your own shipping. We work with third party logistic companies to get competitive rates as shipping is expenses.

Once an order is shipped you will receive an email with a tracking number. The orders can be tracked through the carrier’s website.

It is important to count everything while the delivery driver is present. If something is missing, note it on the delivery receipt and contact us to file a claim. Please email claims to info@midwestcabinetbrokers.com, or click here to file on our website.

Any visible damage must be noted on the delivery receipt while the delivery driver is present. The next step will be opening the boxes and inspecting for visible signs of damage. If there is visible damage, take a picture as you will need it when you file the claim. You have 48 hours after the deliver to inspect for damaged or missing items and file a claim.

Out of Stock

A cabinet I need is out of stock. How long will it take for you to get it in?

You will be notified about all out-of-stock items when you place your order. If your order contains an out-of-stock item we will communicate when we anticipate the item to be back in stock. Due to manufacturing and shipping delays out-of-stock dates are subject to change. We apologize in advance for any inconvenience you may experience as a result.

Express Orders. In select situations, out-of-order items may be expedited from our manufacturer. Customers are responsible for additional shipping fees to cover the expedited order